Joseph F. Gracia

Eliminated internal stakeholder gaps, fostering cross-functional collaboration that unlocked significant growth opportunities across VIP and enterprise-level partnerships.

Developed and deployed comprehensive KPIs and operational dashboards, leveraging data-driven insights to inform SLT, ELT, and stakeholder teams on go-forward strategies for VIP Acquisition.

Led critical VIP Acquisition workforce expansion efforts, including business casing, operational flow design, and successful implementation of a net-new VIP Acquisition vertical.

Managed a $6.5M Operating Expense budget as the Op-plan owner for VIP Acquisition & Growth, ensuring fiscal responsibility and strategic resource allocation.

Conducted continuous audits of existing operational processes within VIP Acquisition & Growth, identifying and implementing automation solutions to enhance efficiency.

Contributed to the team achieving the 2018 DI MIAA Boys Basketball State Championship title, demonstrating effective coaching and player development strategies.

Mentored and developed student-athletes, enhancing their skills, teamwork, and discipline both on and off the court.

Managed team logistics and game-day strategies, contributing to a highly competitive and successful program.

Directed Sales Planning for seventy Regional VIP Player Development Executives and VIP Hosts, significantly enhancing strategic alignment and performance.

Owned strategy and execution for Responsible Gaming efforts, including post-M&A multi-brand execution and critical in-house CRM system improvements for the VIP Sales Team.

Authored and implemented the VIP team's inaugural Standard Operating Procedure document, encompassing the development, improvement, and documentation of over fifty VIP processes and procedures, boosting operational consistency.

Fostered cross-functional collaboration with product, analytics, risk, and compliance teams to achieve measurable operational excellence and streamline workflows.

Achieved the highest Hosted-Revenue book across the entire VIP division, demonstrating exceptional client management and sales performance.

Exceeded sales quota attainment by an average of 121% across four consecutive sales quarters, consistently surpassing performance targets.

Mentored and developed numerous VIP Hosts and Player Development Executives across New Jersey and New York teams, fostering skill development and team success.

Generated over $1.7M in direct revenue and contributed to an additional $50M+ in sales for FY2021, achieving 200%+ sales quota attainment.

Orchestrated client-facing proposal and ROI presentations, account prioritization, and delegation, enhancing client engagement and accelerating sales cycles.

Collaborated with District Managers and field sales executives to develop and execute quarterly account plans, aligning internal strategy with client objectives to maximize sales opportunities.